30 Day Satisfaction Guarantee or your Money Back!
If you are not fully satisfied with any Autocaredirect product you buy it's very simple to get your money back:
Purchasing anything online before holding a product and using a product to some people comes with the thought of ‘what if this does not do as I wish it to do’.
We are very confident in our products as they have all been thoroughly tested by professional valeters/detailers and fleet operators. If you use any product as per the instructions written on it you will be very happy in your purchase. If however you are not, we are one of the first online car care providers to offer such a guarantee.
How does it work
Please notify us by email if your wish to return an item on our contact us page. Please have your order number handy and leave in your message as much information about you such as name, address, telephone number if you wish and the item that you wish to return and the reason why you are not satisfied.
Notes: For orders that were paid by card, please allow up to 5 working days for the refund to show back in the payment account. With PayPal orders, please allow at least 24 hours for cleared funds. The physical condition or amount used of the products being returned will not affect the refund process. This is a NO QUIBBLE guarantee!
*The full cost of return postage is to be covered by the sender unless the product is faulty or the wrong item has been sent. Return postal charge depends on the size and weight of parcel, but will be similar to the initial delivery charge paid to receive the order from us. It is advisable to obtain proof of postage from the postal service used in case it gets lost.
30 Day Money Back Guarantee is only applicable to purchases made on this site and directly with Autocaredirect.
If you are not fully satisfied with any Autocaredirect product you buy it's very simple to get your money back:
Purchasing anything online before holding a product and using a product to some people comes with the thought of ‘what if this does not do as I wish it to do’.
We are very confident in our products as they have all been thoroughly tested by professional valeters/detailers and fleet operators. If you use any product as per the instructions written on it you will be very happy in your purchase. If however you are not, we are one of the first online car care providers to offer such a guarantee.
How does it work
Please notify us by email if your wish to return an item on our contact us page. Please have your order number handy and leave in your message as much information about you such as name, address, telephone number if you wish and the item that you wish to return and the reason why you are not satisfied.
- Post the products back to Autocaredirect at our address shown on our *Contact Us page*. Please include a copy of your order confirmation as this will help us process a refund, without this it may lead to a delay with processing your refund. If you do not have your order confirmation available, please leave your full name and contact details.
- We will refund the money to you within 5 working days of receiving the returned products.
Notes: For orders that were paid by card, please allow up to 5 working days for the refund to show back in the payment account. With PayPal orders, please allow at least 24 hours for cleared funds. The physical condition or amount used of the products being returned will not affect the refund process. This is a NO QUIBBLE guarantee!
*The full cost of return postage is to be covered by the sender unless the product is faulty or the wrong item has been sent. Return postal charge depends on the size and weight of parcel, but will be similar to the initial delivery charge paid to receive the order from us. It is advisable to obtain proof of postage from the postal service used in case it gets lost.
30 Day Money Back Guarantee is only applicable to purchases made on this site and directly with Autocaredirect.
